Scaling ASC Operations by Implementing HST

The Solution

The solutions provided by HST Pathways, specifically HST’s scheduling & care communication, surgery center management, and electronic charting, have significantly addressed the challenges faced by UroPartners.

HST’s scheduling & care communication has been instrumental in streamlining the process of scheduling for UroPartners. Despite having 40 offices, scheduling is coordinated as one big office, providing ease of scheduling and visibility for all doctors. This solution has eliminated the complexities associated with managing a large number of offices and doctors, with competing and varying schedules. The transition to HST’s scheduling & care communication was noted to be seamless, a testament to its user-friendly design.

HST’s surgery center management is another effective tool that has been adopted by UroPartners. The hard stops implemented by HST ensure a smooth flow of operations. The benefits are evident in efficient billing and coding, eliminating potential bottlenecks in these crucial areas. The ability to have everything under one umbrella has been highly appreciated, as it streamlines operations and reduces redundancy.

Lastly, HST’s electronic charting has revolutionized the patient admission process at UroPartners. Quick access to patient information is now possible, reducing delays and improving patient care. The efficiency of this tool extends to communication with patients and their families, particularly through automated text messages, which have been well-received.

Cathy has expressed high regard for the customer support department at HST. Despite the growth of HST, customer support remains accessible and quick to respond, providing timely assistance when needed.

In summary, the bundle of solutions provided by HST have been instrumental in addressing the challenges faced by UroPartners. The ease of use, intuitive nature, and automation features of these products have been highlighted as key advantages. As per Cathy’s words, “HST is perfect. It meets all our needs as a surgery center, and then some.” This statement underscores the positive impact of HST Pathways in enhancing the efficiency and effectiveness of UroPartners’ operations.

When we were on paper charts, it was a nightmare on so many levels. It took many hours and was very time-consuming. Lots of hands, lots of time, people staying late. Especially with prep of the charts.

Cathy McCue
Administrator, UroPartners

The Results

The patient admission process has been significantly streamlined through the implementation of HST’s patient texting & pre-assessments. The efficiency of this process has been greatly augmented, leading to considerable improvements in operations and time savings, for both the patient and the center.

Cathy mentions the reports generated from HST have been instrumental in board meetings. These reports provide a clear picture of the improvements made and the financial performance of UroPartners. They offer valuable insights into revenue generation by individual doctors, thus aiding in strategic decision-making.

An additional feature that has garnered appreciation is the ability to print and send complete patient charts to insurance companies. This feature has eliminated the tedious process of manually retrieving, unclipping, and scanning charts. As a result, responses to insurance companies have become quicker and more efficient. This is possible thanks to HST’s electronic charting, a fully customizable electronic charting software providing you with easy, real-time access to data.

Automation, a key attribute of HST products, has resulted in increased productivity. More cases can now be scheduled throughout the day, leading to a rise in the number of procedures performed.

In terms of quantitative outcomes, Cathy was quick to share that definite revenue growth has been observed since implementing HST. A shift in staffing patterns has also been noted, with a decrease in administrative staff and an increase in clinical staff. This is indicative of the resource optimization achieved through the implementation of HST products.

The efficiency of HST has led to quicker turnovers between cases. This has enabled UroPartners to accommodate more patients and enhance service delivery.

In summary, the results obtained through the implementation of HST products have been remarkable. They have transformed operations at UroPartners, leading to improved efficiency, increased productivity, and enhanced patient care.