Adopting a New EHR Increased Physician Satisfaction & Compliance
Total Surgery Center customized its electronic charts to fit their needs and reduce administrative work.
By using HST eChart, they:
- Achieved 100% chart completion
- Reduced reporting time from 3 days to 1 hour
- Increased physician adoption from 50% to 100%
# of Centers: 1
# of ORs: 2
Featured Products: HST eChart
Products in Use: HST Practice Management, HST Case Coordination
Specialties: Multi-specialty
State(s): FL
Customer type: ASC
The Challenge
Nyleen Flores, the CEO of Total Surgery Center in Naples, FL, faced significant operational challenges when she joined the facility at the end of 2020. The center, originally opened in 1995 as an independent, physician-owned multi-specialty facility, was struggling with an inefficient EHR and practice management system (SIS Complete). This system was not user-friendly; it was difficult to add or modify users, post payments, and generate reports. Only one physician was fully utilizing the system, while another refused to use it due to its complexity. This led to inaccurate reporting and tracking, documentation errors, and an inability to cater the system to specific specialties, such as pain management without anesthesia.
The Solution
Determined to overhaul the center’s technological infrastructure, Nyleen initiated a partnership with HST in 2021. She implemented HST’s comprehensive suite of solutions, including HST Practice Management, HST eChart, and HST Case Coordination. The decision to switch was driven by the need for a platform that was easy to use, could be customized for different specialties, and provided accurate, reliable data management. The change was precipitated by the inefficiency of the previous system, which was cumbersome and poorly set up, leading to significant administrative burdens and risking compliance with necessary reporting standards.
I told my owners that I understood HST eChart was a little more expensive than what they were currently using, but by using it, I was able to reduce workloads, save hidden paper expenses, reduce storage space, and avoid potential lawsuits.
Nyleen Flores,
CEO
The Results
The implementation of HST solutions marked a turning point for Total Surgery Center. With HST, the center achieved 100% chart completion, dramatically reducing the time spent on audits and reporting. The user-friendly design of the HST system allowed staff to easily adapt and utilize its features, improving operational efficiency and data accuracy. This ease of use extended to specific customizations for various types of surgical cases, which was especially beneficial for the center’s diverse specialties. The comprehensive reporting capabilities ensured compliance with CMS reporting and other regulatory requirements, reducing the risk of errors and the associated administrative load. Overall, the transition to HST significantly improved the day-to-day operations of the Total Surgery Center, enhancing both staff satisfaction and patient care outcomes.
We have been able to achieve 100% chart completion. Chart audits are a breeze. No more tables filled with charts missing signatures, no more paper cuts, no more stickies. My required reporting is always on point and completed at the end of each month with the click of a button. It’s life changing.
Nyleen Flores,
CEO