Eliminating Disparate Systems & Driving Standardization

The Solution

When Surgery Partners sought a solution for their disparate systems, their journey led them to HST Pathways, driven by factors that truly set them apart. Jeff Grimes, Senior Revenue Cycle Director at Surgery Partners, shared compelling insights into their choice. HST Practice Management emerged as the clear winner, offering remarkable value, competitive pricing, turnkey solutions, and an effortless, repeatable implementation process.

Jeff said the decision was guided by a simple but powerful principle: cost-effectiveness. HST Practice Management presented a cost-effective solution that outshone alternatives in the market. This ensured Surgery Partners could maintain stringent cost control while gaining access to valuable solutions for their facilities.

With dozens of successful implementations under his belt, Jeff underscored HST Pathways’ ease of implementation. The solution’s turnkey nature requires minimal configuration, resulting in a concise and predictable implementation timeline. No additional external resources are necessary, ensuring that disruptions to daily operations and unexpected costs are minimal. This seamless transition to new software preserves productivity and accelerates the realization of benefits, leading to a faster return on investment (ROI).

We are grateful to use a system that allows us to document and track specific metrics. This has made OR utilization and other clinical metrics easier to improve and speak to. The interaction with specific clearinghouses makes automation and revenue cycle activities more automated, resulting in reduced days to pay and increased patient collections.

Jeff Grimes
Senior Director Revenue Cycle Integration

The Results

Implementing HST Practice Management, HST Case Coordination, and HST eChart has allowed Surgery Partners to establish a standard operating platform, which has been instrumental in streamlining and standardizing their operational processes. The software’s reporting capabilities have enabled Surgery Partners to standardize their reporting, making tracking and analyzing critical metrics and KPIs easier. This, in turn, allows them to identify best practices and areas for improvement more effectively.

Surgery Partners has experienced improvements in data documentation, particularly in tracking potential clinical time savings, days to pay, patient collections, and more. This level of detail has made it easier to optimize utilization and identify opportunities for improvement, leading to potential time and cost savings. Surgery Partners can now discern best practices and pinpoint areas ripe for enhancement with greater precision and efficiency.

The leading management company has also benefited from revenue cycle improvements. HST Practice Management’s innate integration with clearinghouses, coupled with its built-in automation capabilities, has ushered in more efficient processes, lower denial rates, and enhanced patient collections, bolstering overall financial health. From 2020 to 2022, Surgery Partners experienced a 48% growth in their total adjusted EBITDA, increasing from $256.6 million to $380.2 million.

The training process, complemented by the intuitive and user-friendly navigation, has made onboarding a seamless experience for the ASC staff members who rely on these solutions daily.