Streamlining Operations from the Start with HST
EAMC Lanier Enhances Efficiency and Patient Engagement from Inception with HST
Since using HST, EAMC has realized:
- 100% chart closure
- Enhanced billing efficiency
- Significant reduction in accounts receivable
#of Centers: 1
# of ORs: 4
Featured Products: HST Practice Management, HST eChart, and HST Clariti
Products in Use: HST Practice Management, HST eChart, and HST Clariti
State(s): AL
Customer type: ASC
Specialties: Multi-specialty
The Challenge
EAMC Lanier started their search right off the bat for a software solution for their ASC that was both easy to use and intuitive. Their goal was to enable their physicians to treat patients as quickly and efficiently as possible, from start to finish. This indicated a need for a system that could streamline the patient care process and eliminate inefficiencies from the get-go.
During their vetting process, which was conducted alongside a sister ASC, it was important to them that the chosen solution was a good fit for both centers. This suggests that the centers were seeking a system that could cater to the unique needs of each location while maintaining consistent functionality across both.
The necessity for the system to be easily learned by doctors was another area of importance for EAMC Lanier. This underscores the importance of user-friendly and intuitive design with a minimal learning curve, in order to minimize any disruptions to patient care.
The choice of HST, which was described as intuitive and easy to follow, was made from the outset. The requirement for doctors to complete their charts before leaving for the day was a feature of HST that assisted with billing and productivity. HST was the obvious choice, according to Jimmy, as alternative options for systems could have led to incomplete charting, causing delays and complications in billing and chart completion.
Dealing with other systems and paper charts had presented challenges, as items could get lost, impacting billing. Therefore, a solution was sought that would enhance productivity and profitability right from the start. This shows a desire to circumvent potentially inefficient and error-prone processes by implementing an all-in-one, reliable system. Thus, the selection of HST was seen as an obvious choice.
The Solution
EAMC Lanier made the strategic decision to implement HST Practice Management, HST eChart, and HST Clariti.
The choice to go with HST was influenced by several factors. Foremost among them was the ease of use that HST products offered. Their intuitive interface was another appealing feature, enabling physicians at EAMC Lanier to complete their charts on the day of service. This capability was seen as a significant advantage in enhancing productivity and streamlining workflows.
During the COVID-19 pandemic, the implementation process was carried out remotely. Despite the challenges posed by the situation, the transition to HST was described as smooth and painless, underscoring the effectiveness of the solution.
We’ve actually recommended it to other organizations already and have even had some on-site visits for other centers to see it in the works. The main thing I’ve always told folks is the ease of use – it’s easy for physicians to quickly learn how to use and navigate the system.
Jimmy Norman
Administrator at EAMC Lanier
The Results
Following the implementation of HST products at EAMC Lanier Ambulatory Surgery Center, several notable improvements have been observed in daily operations.
On a quantitative level, significant achievements have been realized by the center. Due to the streamlined and intuitive nature of HST eChart, Jimmy proudly shares there are no open charts. 100% closure has been achieved, leading to enhanced billing efficiency and a reduction in accounts receivable. Cost savings have also been realized through the elimination of the need for additional products such as faxing solutions or document management systems. Furthermore, HST Clariti has contributed to improved front-end collections, enabling patients to be informed about their insurance coverage and payment responsibilities in advance. HST Clariti has become integral to the daily operations at EAMC Lanier. It aids in crucial areas such as billing, insurance contracts, patient engagement, and payment arrangements. These results have played a critical role in increasing productivity and profitability while smoothing the patient process.
HST is seen by EAMC Lanier as a partner in their future growth. There is anticipation about utilizing upcoming enhancements such as the dashboard, which will provide better insights into their organization.
Another notable aspect of EAMC Lanier’s experience with HST was the customer support. There were minimal issues encountered, and when there were, they were promptly addressed by HST’s dedicated support team.
In conclusion, the HST products implemented by EAMC Lanier have contributed significantly to their operations, providing a user-friendly, efficient, and effective solution to their needs.
We have 0 open charts and 100% closure, which translates into profitability. When those things happen, it gets bills out quickly, it reduces AR, and it helps the whole process move along to completion of the patient encounter.
Jimmy Norman
Administrator at EAMC Lanier
The Future
Looking towards the future, EAMC Lanier Ambulatory Surgery Center anticipates a continued and prosperous relationship with HST. The center sees HST not just as a vendor, but as a partner that continues to enhance their products and provide solutions to foster growth.
EAMC Lanier ASC is keen on utilizing forthcoming enhancements from HST, such as HST Home and HST Analytics, which are expected to offer better insights into the organization and contribute to its development. These insights will be valuable in making strategic decisions and planning for the future.
In terms of patient engagement, the center plans to continue using HST Clariti. This product has been instrumental in providing insurance information and collecting payments, thereby improving front-end collections and enhancing the patient experience.
Furthermore, EAMC Lanier ASC has shown confidence in HST by recommending their products to other organizations. They have even facilitated on-site visits to showcase the system, indicating a strong belief in the benefits of HST.
In conclusion, EAMC Lanier ASC looks forward to furthering their partnership with HST, seeking to leverage new product enhancements and continue benefiting from the system’s reliability and effectiveness. It is clear that this relationship forms a crucial part of their strategy for future growth and success.