Privacy Policy

Our Commitment

Healthcare Systems & Technologies, LLC (“HST,” “we,” “us,” “our”) knows how important privacy is to our clients, and we strive to be clear about how we collect, disclose, transfer and store your personal information. This Privacy Policy applies to any HST-related website that refers to or links to this Privacy Policy, including www.hstpathways.com and community.hstpathways.com (each, a “Website”), and any other online or mobile applications (each, an “Application”) owned and/or operated by HST that feature a link to this Privacy Policy. The Websites and Applications are collectively referred to as our “Services.”

This Privacy Policy applies regardless of whether you use a computer, mobile phone, tablet, or any other smart device to access our products and services through a Website or Application. Each time you use a Website or Application, the current version of this Privacy Policy will apply. Your continued use of a Website or Application after we make changes is deemed to be acceptance of those changes.

“Personal Data” is any information that enables us to identify you, directly or indirectly, by reference to an identifier such as your name, identification number, location data, online identifier, or one or more factors specific to your physical, physiological, genetic, mental, economic, cultural, or social identity. By using one or more of our products and services or otherwise providing information to us online, you consent to the collection, processing, disclosure, and other use of your Personal Data as described in this Privacy Policy.

This Privacy Policy explains the information we may collect when you use our Services, how we may collect it, with whom we may share it, the choices you have regarding your information and other matters regarding our privacy practices. Below you will find a summary of the key elements contained in our Privacy Policy. For more detailed information about our data collection policies and practices, please click on the headings or continue to read below.

Information We Collect

We collect various types of information in connection with our Services, including:

• Information you provide directly to us;
• Information we collect about your use of our Services;
• Information we collect via cookies on our Websites; and
• Information we obtain from third-party sources.

As you navigate through and interact with our Websites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website(s), including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website(s).
• Information about your computer and internet connection, including your IP address, operating system, and browser type.
• The technologies we use for this automatic data collection may include:
  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser or opting out via the pop up on the webpage. However, if you select this setting, or opt out, you may be unable to access certain parts of our Websites. Unless you have adjusted your browser setting so that it will refuse cookies, or explicitly opt out via the pop up, our system will issue cookies when you direct your browser to one of our Websites.​
  • Flash Cookies. Certain features of our Websites may use local stored objects (or “Flash cookies”) to collect and store information about your preferences and navigation to, from, and on our Website(s). Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of our Website(s) and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
  • Injected Scripts and Image Beacons. User interactions with HST Applications are anonymously recorded and forwarded to internal analytics solutions. No user data is collected or forwarded, only user actions. This information helps HST understand how customers actually use HST Applications.

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Third-Party Use of Cookies and Other Tracking Technologies

Any anonymous information collected by usage tracking technologies is used only by HST to improve the functionality of our applications and is not shared with any third parties.

Some content or applications, including advertisements, on our Websites are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Use and Sharing of Information

We use the information we collect to:

• Provide the services you request and/or purchase;
• Understand how you use and interact with our Services so that we may improve your experience;
• Understand more about our clients so that we can offer the most relevant communications, products, services and experiences; and
• Provide customized content and advertising with your separate consent where required.

We may share your information with

• Affiliates: the organizations and companies related to HST by common ownership or control;
• Business partners: trusted organizations and companies that may provide information about products and services you might like (where you have provided your separate consent);
• Service providers: organizations and companies that provide services on behalf of HST; and
• Law enforcement: when we are required to do so to protect HST and its clients and partners.

HST will not share a user’s mobile phone number or opt-in information with any third party, other than their mobile phone carrier for the purposes of delivering SMS messages (where you have provided your separate consent).

How to Contact Us

We value your opinions. If you have questions or comments related to this Privacy Policy, please email [email protected].

Residents of some states may have additional personal information rights and choices with respect to HST’s use of your personal information.

Updates to this HST Privacy Policy

We may update this Privacy Policy from time to time. If we modify our Privacy Policy, we will post the revised version here, with an updated revision date. You agree to visit these pages periodically to be aware of and review any such revisions. If we make material changes to our Privacy Policy, we may also notify you by other means prior to the changes taking effect, such as by posting a notice on our websites or sending you a notification. By continuing to use our website after such revisions are in effect, you accept and agree to the revisions and to abide by them.

This Privacy Policy was revised and effective as of September 30, 2024.