Grow your USPI center with the most user-friendly pre-assessment & two-way texting tool for providers and patients.
Spend less time calling patients & more time caring for them using HST Patient Engagement. With an online intuitive pre-assessment tool and automated patient texting, you can easily gather patient health history and communicate with patients.
Choose HST Patient Engagement to:
- Strengthen patient safety
- Reduce cancellations & delays
- Save time
- Improve patient communication
HST Patient Engagement is a USPI preferred product and vendor, so contracting and implementation is simple. Plus, it seamlessly integrates with your other tools like HST Case Coordination.
Hear From HST Customers
We already have all their information. It’s auto-loaded, we can tell it to auto-send. It goes out and…in the first week of doing it we had more returns than we did the previous month as a total.
Michael Powers, Administrator, Children’s West Surgery Center
Having them fill out the pre-assessment and receiving the text messages, the patient survey, all of that has really solved a lot of challenges with nursing on the pre-operative and post-operative end.
Lora Reed, Administrative Director, Live Oak Surgery Center Plano
Learn More About the Platform
Save yourself the headache of multiple
vendors – bundle your ASC software
with HST Pathways.
With a bundled, all-in-one solution, you can:
- Work with one vendor (instead of 5+).
- Create seamless, efficient workflows.
- Get paid faster.
- Increase case volume & grow at the pace you want to.
- Empower leadership with reporting, analytics, and data.
- Deliver the best patient care.
- Sleep soundly knowing your data is safe, secure, and protected.
How It Works
1. Create the Pre-Assessment Form Questions
Customize the online form to your unique specifications and questions using the designer tool.
2. Set up Your Unique Pre-Assessment Alerts
Next, establish your custom auto-flagging alerts on the form to notify the pre-op nurse to review the patient’s history based on their responses.
3. Patient Receives a Notification to Fill Out their Form
Once the questions and auto-flagging settings are created, either by text or email, send the patient the form via a unique URL to complete their form online.
4. Receive the Completed Patient Form
Once the patient finishes filling out their pre-assessment form, they will submit it from their device, and it will go directly back to your facility for review.
Key Capabilities
Two-way Patient Texting
Send automated pre-operative reminders and communicate one-on-one with patients by sending text messages from your computer. Reach patients faster with patient texting and remove the need to manually call patients to gather their medical history.
Send automated pre-operative reminders and communicate one-on-one with patients by sending text messages from your computer. Reach patients faster with patient texting and remove the need to manually call patients to gather their medical history.
Clinical Risk Flagging Rules
Create send or patient response rules. Send Rules help you customize which patients should or should not receive a text message. Patient Response Rules allow you to flag a patient case with “Scheduling,” “Billing,” or “Clinical” based on the patient’s text message response.
Create send or patient response rules. Send Rules help you customize which patients should or should not receive a text message. Patient Response Rules allow you to flag a patient case with “Scheduling,” “Billing,” or “Clinical” based on the patient’s text message response.
Follow-Up Status
Easily communicate next steps with the Follow-up Status in the pre-assessment queue. The Follow-Up Status provides visibility into your attempt to contact a patient whether it be through a text message, call, or email.
Easily communicate next steps with the Follow-up Status in the pre-assessment queue. The Follow-Up Status provides visibility into your attempt to contact a patient whether it be through a text message, call, or email.
Automated Text Reminders
With automatic reminders and 2-way patient texting, you can easily reduce cancellations. Also, you have the flexibility to set up your own cadence with automated reminders. Text messages can be set to “Pre-Surgery,” “Day of Surgery,” “Post-Op,” and “Pre-Admission.” Once a message type is selected, then messages can be scheduled days prior, hours before, or when the patient is scheduled.
With automatic reminders and 2-way patient texting, you can easily reduce cancellations. Also, you have the flexibility to set up your own cadence with automated reminders. Text messages can be set to “Pre-Surgery,” “Day of Surgery,” “Post-Op,” and “Pre-Admission.” Once a message type is selected, then messages can be scheduled days prior, hours before, or when the patient is scheduled.
Customizable Pre-assessment Form
Control the customization of your pre-assessment form with the pre-assessment form designer. This designer tool offers a multitude of question types such as multiple choice, yes/no, and free text, along with unique options for each question type.
Control the customization of your pre-assessment form with the pre-assessment form designer. This designer tool offers a multitude of question types such as multiple choice, yes/no, and free text, along with unique options for each question type.
Pre-Assessment Auto-flagging:
Questions can be set up to alert a pre-op nurse when a patient provides a specific answer to a question. For example, if a patient answers “Yes” to the question “Do you have high blood pressure?,” a flag could appear on the case as a notification to the pre-op nurse to review the patient’s history for specific alerts. Auto-flagging helps ASCs staff align with each patient’s unique health history and needs.
Questions can be set up to alert a pre-op nurse when a patient provides a specific answer to a question. For example, if a patient answers “Yes” to the question “Do you have high blood pressure?,” a flag could appear on the case as a notification to the pre-op nurse to review the patient’s history for specific alerts. Auto-flagging helps ASCs staff align with each patient’s unique health history and needs.
Integrations
Seamlessly connect with case scheduling and care communication in the HST platform.
Seamlessly connect with case scheduling and care communication in the HST platform.
Transform the patient experience with a patient texting solution and a powerful, online pre-assessment form.
25%
reduction in patient registration time
Source: Children’s West Surgery Center
15%
typical reduction in cancellations with 2-way patient texting.
90%
of text messages are read in the first 3 minutes.
Source: Forbes
We are so excited to have the ability to reach our patients on this level. We pride ourselves on our ability to personalize our patient’s experience to meet their individual needs. HST Patient Engagement’s texting functionality allows us to do so in a thoughtful, yet efficient manner.
The Center for Minimally Invasive Surgery, Munster, IN
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